Shipping Policy for Shop Items:
We offer free shipping on Shop products. Shop products are all products other than boats and boards (Surfskis, Kayaks, Canoes, SUPs and Rowing Shells are not included in our free shipping policy.)
Shipping Policy for Boats and Boards:
The price of your new boat or board (AKA “boats”) includes international shipping from Portugal to the United States.
For all boats (Nelo Kayak, Nelo Canoe, Nelo Rowing, Nelo Surfski, Tiderace and Lightcorp SUP, etc) domestic shipping is an extra fee, but we will work with you to find the best option for your budget.
We offer a very competitive shipping service with each order of boats we receive. If you need transport for a boat, please let us know by emailing email@example.com.
We are able to keep our domestic shipping prices reasonable because we ship in bulk, to a central pick-up location. You might need to drive to meet our truck, and will need to be able to car-top your boat home. If you are unable to do this, we can work with you to find a solution to get it closer to your house. Please note that house drop-offs will incur an extra fee.
For return Online Store items, please see our return/exchange policy on www.shop.nelous.com.