important things you should know

Questions And Answers

GENERAL QUESTIONS - orders & shipping

Yes! We keep stock of our most popular models and colors. pleasee our Inventory page for what we have in stock currently. If what you are looking for is not there – you can place a custom order and get it in on our next shipment.

Yes! We receive regular shipments throughout the year, and can distribute throughout the US and Hawaii.

Sure, contact us to arrange a time to pick up your new boat.

Once your deposit is paid, and we have your design, we will place your order on our next available shipment. We usually get 3-4 shipments per year. Once the shipment is manufactured, we require the final payment.
Ocean freight takes about 35 days plus time for customs clearance and delivery to our warehouse in California.

From there, local pickup is free from our Huntington Beach location. We ship to a central point – and you might need to drive to meet the shipment. House deliveries are possible, and can be arranged for an extra fee.

Our shippers deliver to central locations  – we aim to get as close to you as possible, but due to the trailer size we usually have a  central pick up point that works for our truck and driver. You will need to meet our driver and car-top your new boat. If you cannot car-top, please contact us and we will find a solution for you.

For custom orders, please fill out an order form.

For an inventory order, please fill out an inventory order form.

DESIGN QUESTIONS

Great, you can either use the Nelo Design tool, (www.nelo.eu) or just give us your color choice (let us know the RAL code).

Yes!  Boats with complex designs are coated with varnish, not gel coat and have special care requirements:

    • Don’t apply solvents
    • Avoid contact with abrasives
    • Be careful when handling your boat 
    • Use a cover when possible
    • Do not tie it down too tight

Once your deposit is paid, and we have your design, we will place your order on our next available shipment. We usually get 3-4 shipments per year. Once the shipment is manufactured, we require the final payment.
Ocean freight takes about 35 days plus time for customs clearance and delivery to our warehouse in California.

From there, local pickup is free from our Huntington Beach location. We ship to a central point – and you might need to drive to meet the shipment. House deliveries are possible, and can be arranged for an extra fee.

 

Great! You have a few options – for WWR and F construction boats, you can use the Nelo Design Tool. For SCS boats, you can use the Nelo Design Tool, Purchase a custom design or work with a designer from PaddleSports Design.

Yes, the more colors you use, the heavier your boat will turn out. Also note that brighter colors are lighter.

For custom orders, please fill out an order form.

For an inventory order, please fill out an inventory order form.

boat care & maintenance

Yes! Your new Nelo has a 2 year factory warranty. See our warranty page for more info.

Yes!  Boats with complex designs are coated with varnish, not gel coat and have special care requirements:

    • Don’t apply solvents
    • Avoid contact with abrasives
    • Be careful when handling your boat 
    • Use a cover when possible
    • Do not tie it down too tight

The safest way to car-top your boat is in slings, this allows the least amount of pressure to be placed on the boat.
If you do not own slings, make sure you have good quality foam on your roof racks, never tie on too tightly, and the wider your roof racks apart on your roof, the better.

Yes, please ensure the boat is dry when stored in the cover. Leaving a boat in a wet cover,  and leaving it in the sun, can cause osmotic blistering, which is not covered by the factory warranty.

We recommend always storing your boat in a cool, shady area. If you have to store it in the sun, we do sell UV covers, that will protect it from the sun’s damage.

Always rinse your boat with fresh water after use, especially in salt water, and wipe down with a chamois.
Make sure to rinse the metal parts.